People First-Hotel Management
Hospitality America has built its reputation on a simple belief: people do business with people. Guided by this belief, our purpose, promise and values shape everything we do. They define how we show up for our partners, support our teams, and serve our guests—providing a consistent compass from initial concept through daily operations and long-term stewardship. Our promise is grounded in integrity and accountability, while our values ensure every decision is driven by people first, excellence always, and lasting impact. Together, they represent not just who we are today, but the legacy we are building for the owners, communities, and colleagues we serve.
Who We Are
Guided by our Values
Our Purpose
To optimize the hospitality experience by driving exceptional performance for our guests, team members, and partners—so that each may thrive in pursuit of their purpose.
Our Promise
To deliver on three core commitments.
Deliver a workplace where trailblazers thrive. Through intentional talent acquisition, ongoing investment in people and systems, and a culture rooted in support. Enable our teams to perform at their peak and grow with purpose.
Deliver excellence—every time, in every stay. Go beyond expectations by infusing warmth, energy, and precision into every guest interaction and commitment to personalized service.
Deliver financial performance. Through disciplined operations, proactive asset management, and a focus on long-term value creation, protect investments and accelerate returns.
Our Values
Our purpose is guided by our values. They guide how we work, who we work with, and how we keep our promise to our community of team members, guests and partners.
We Are Passionate with a spirt to serve.
We Are committed to Excellence that inspires results.
We Are Adaptable, embracing change to move forward with purpose.
We Are creators of a collaborative Community invested in growth.
We Are Humble, trustworthy and transparent.
From a Vision in 1995 to a Legacy of Hospitality
Founded in 1995 with a 77-room Hampton Inn developed by Windsor Aughtry, Hospitality America grew through selective expansion, strong operations, and long-term owner relationships. Under Chris Cargen’s people-first culture, the company earned Top 100 U.S. management recognition by revenue while maintaining disciplined financial performance through cycles like 2008, protecting assets and outperforming brand averages across 30+ hotels. Today, with Cargen as Chairman and Ben Campbell as President/CEO, Hospitality America continues evolving with a renewed strategic vision and commitment to sustainable growth.
What We Do
Culture is our foundation, but results are how we measure success. We combine hands-on leadership, clear processes, and a guest-first mindset to support each property in our portfolio.
Explore how this comes to life across our hotels in What We Do.
Our People
Our team brings proven expertise across Commercial Strategy (Operations, Sales, Marketing, and Revenue), Human Resources, Financial Management, and Business Intelligence, working as one integrated engine to drive results from the inside out.
Driven by Purpose. Defined by Results.
(864) 252-4952
info@hospitalityamerica.com
1425 Augusta St., Greenville, SC 29605