What We Do

Proven Third-Party Hotel Management Company

Our Services

End-to-End Hotel Management

Founded in 1995, Hospitality America is a third-party hotel management company focused on one thing: protecting and growing the value of our owners’ assets. With more than 30 years of fully integrated, total-profit planning experience across Hilton and Marriott flags, we support our partners through every phase of the hotel lifecycle—from site evaluation and underwriting through opening, ramp-up, and long-term performance.

Hands-on management that drives NOI, protects the physical asset, and delivers consistent brand-leading guest satisfaction. Our approach to hotel management is intentionally selective and hands-on. We evaluate every potential asset against strict internal criteria and market fundamentals before we take it on—because our goal is not to grow the largest portfolio, but to outperform on every one we manage. Our properties consistently deliver occupancy, ADR, RevPAR, and GOPPAR that outpace system-wide averages for the brands we represent.

Operational leadership & brand compliance – General Manager selection and mentoring, department leadership support, SOPs, and adherence to Hilton and Marriott brand standards.

Housekeeping, engineering & preventive maintenance programs – Protecting the physical asset, minimizing downtime, and supporting guest satisfaction.

Service & guest experience design – Training, QA audits, and service recovery processes aligned with brand metrics (GSS, OSAT, NPS).

Safety, risk & regulatory compliance – Policies, inspections, and training to protect guests, team members, and owner assets.
Integrated revenue, sales, and marketing strategies that grow market share and maximize cash flow to ownership. Our Commercial Team aligns revenue management, sales, digital marketing, and distribution to outperform the competitive set and maximize contribution to the bottom line. We treat each hotel like an investment, not just an operation—benchmarking performance against brand, market, and underwriting assumptions to keep your business plan on track.

Revenue management & pricing strategy – Demand forecasting, dynamic pricing, and channel optimization across all segments and distribution partners.

Sales & key account management – Targeted account strategies for corporate, group, SMERF, and extended-stay business with measurable production goals.

Digital & eCommerce marketing – Website optimization, SEO/SEM, brand.com performance, OTA strategy, In-house Social Media Management and campaign tracking to improve direct channel share.

Asset-level performance reviews – Regular owner reviews, STR and competitive set analysis, and property-level business plans tied to NOI and asset value.

Brand & franchise relationships – Active management of Hilton and Marriott partnerships, PIP discussions, and performance improvement planning alongside your brands.
Early-stage input that de-risks your project, aligns the concept to the market, and sets the hotel up to open on plan. Hospitality America is typically engaged long before a shovel hits the ground. We partner with developers and capital partners to evaluate sites, brands, and underwriting assumptions, ensuring that each project is viable and differentiated in its market. While we do not provide direct financing or act as a developer of record, we leverage long-standing relationships with respected development and investment firms to help bring projects to life.

Market feasibility & underwriting support – Demand analysis, segmentation strategies, and operating pro formas to support your investment thesis.

Brand selection & soft-brand expertise – Recommendations, applications, and negotiations with Hilton and Marriott, including soft-brand concept development.

Concept & schematic design input – Room mix, amenity programming, F&B and meeting space recommendations aligned with revenue and cost assumptions.

FF&E procurement coordination – Coordination with purchasing agents and designers to meet brand standards and budget.

Pre-opening planning & ramp-up – Project timelines, pre-opening sales and marketing plans, staffing, training, and opening-week readiness.
Fast, disciplined takeover support to stabilize distressed assets, improve cash flow, and prepare for refinance or disposition. From pre-purchase due diligence to post-closing transition, we support investors acquiring or inheriting under-performing hotels. When appointed in receivership, we move quickly to stabilize operations, protect the asset, and restore confidence with lenders, brands, and associates. Our focus is on what is necessary and prudent to restore profitability and cash flow—whether the long-term goal is hold, reposition, or sell.

Acquisition underwriting support – Operational and financial review, performance upside assessment, and transition planning.

Receivership & turnaround management – Rapid assessment, cash-management controls, and triage plans to protect and enhance asset value.

Court, lender & franchise reporting – Clear, timely reporting to stakeholders, including compliance with court and brand requirements.

Operational and staffing stabilization – Recruitment, training, and morale rebuilding in distressed or transition environments.

Disposition planning & execution support – Preparing the asset for sale with clean financials, clear performance narrative, and transition support for the next owner.
Restaurant and bar concepts that enhance guest experience, attract locals, and contribute meaningful profit to the asset. Concept curation & partner selection – Identifying concepts that align with the hotel’s positioning, market demand, and brand requirements.

Brand & independent operator partnerships – Structuring relationships with experienced restaurant groups to deliver local, relevant experiences.

Operating model design – Franchise, lease, management, or hybrid structures, with clear P&L responsibility and performance targets.

Financial planning & performance management – Proformas, KPI dashboards, and regular reviews to keep outlets on plan.

Integrated marketing & activation – Coordinated campaigns that position outlets as local favorites and support hotel demand generation.

Why Owners Choose Hospitality America?

• Proven Hilton and Marriott relationships: Preferred partner across select, extended, full-service, and lifestyle brands.

• Early-stage involvement: Engaged as early as site selection and concept development to de-risk projects.

• Hands-on leadership: Senior leaders are actively involved in underwriting, openings, and ongoing performance reviews.

• Award-winning culture: USA Today Top Workplaces 2024 and 2025 recognition, driving higher engagement and better service.

Our Portfolio

Successful hospitality is accomplished by people for people, which is why at Hospitality America, we believe our people are the core to our success.

Join a Culture Built on Trust and Growth.

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Who We Are

We are a full-service hotel management company specializing in Hilton and Marriott brands, providing comprehensive services across every aspect of hotel operations, development, and performance optimization.

About Us