CONSULTING CASE STUDIES

The Ocean Club - Florida

In May of 2003, the Ocean Club Community Association, Inc. engaged Hospitality America (OCCA) to perform the services of interim General Manager. Hospitality America was assigned the responsibility and authority to act as the Chief Operating Officer of OCCA and to serve as the General Manager of all of itís properties and facilities.

The Ocean Club is a 52-acre, residential resort community with 1,000 feet of ocean beachfront frontage located on Key Biscayne, Florida. The club facilities included a formal dining and lounge area, business center, card room, member lounge, outdoor dining terrace, menís and ladies spa, beauty shop and aerobics and fitness center. Other facilities included a beach bar and grill, nine pools, beach and pool cabanas, a tennis facility with eight courts, teen center, basketball facility and childrenís play areas.

During the course of this assignment, Hospitality America met with all outside vendors and reevaluated existing service contracts. Of particular success was in the area of grounds maintenance where significant progress and improvements were made in 90 days. At the same time, food costs were brought under control in the various outlets and were trending back to original budget by the end of the contract.

Hospitality America oversaw the development of a comprehensive hurricane plan for the facility and drafted a compliance process for use in the enforcement of OCCA rules and regulations. When the new manager came onboard, he was presented with an orientation handbook that provided significant insight and resources for his new assignment. In addition, the new manager was provided with a through physical orientation to the many unique areas of this complex club.

Hospitality America, Inc. | 1101 Kermit Dr., Suite 500 - Nashville, Tennessee 37217 | Voice: 615.377.7662 - Fax: 615.279.9368 | info@hospitalityamerica.com