GUEST SERVICE REPRESENTATIVE

SCOPE OF THIS POSITION

A guest service representative is responsible for attending to the needs of guests, especially during check-in and check-out.

• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat).
• Selling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening and responding to guests’ requests or complaints.
• Operating hotel switchboard or PBX.
• Cleaning the front desk area.
• Maintaining daily logs.
• Balancing shift work and cash drawers.

ADDITIONAL

• Must be a citizen of this country or possess a valid work permit.
• We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status.
• Our company is an equal opportunity employer.