Homewood Suites by Hilton® Charlotte Airport/Coliseum Receives the Hilton® Highest in Guest Satisfaction Award
The Homewood Suites by Hilton® Airport/Coliseum received the Hilton® Highest in Guest Satisfaction Award at its 2001 Hilton Hotels Corporation Annual Conference. This award is based on guests’ comments through Homewood Suites by Hilton® hotel’s Guest Satisfaction Rating System (GSRS). Guests rate the hotels on every aspect of their stay from the point of reservation to check-out. The GSRS scores provide a statistically valid assessment of guest satisfaction every month by surveying approximately 17,000 of its guests. Ross Wagers CHA Regional Manager - 2001.