Urban Tapestry Series: Charlotte Project
Anyone who travels extensively knows that a comfortable, homelike hotel is a welcome sight after a long day on the road or an afternoon in meetings. When Hilton® Hotels Corporation, one of the most recognizable organizations in the hospitality industry, created Homewood Suites by Hilton® in 1989, the goal was to build upscale, all-suite, residential-style hotels that served travelers who typically stay for several days. Travelers on field assignments, families relocating to new communities, seminar and convention attendees, and leisure travelers on vacation make up the guests who find Homewood Suites by Hilton® and its lodge-like setting particularly welcoming.
The Homewood Suites by Hilton® - Charlotte Airport/Coliseum, which opened in 2000, is located just a few minutes from Charlotte Douglas International Airport. It is within walking distance of the Charlotte Coliseum and is just a short drive to the many offices and corporations in the fast-growing Coliseum area.
THE DESIGN OF THE SUITES
Hilton® designs Homewood Suites by Hilton® to make guests feel at home, providing them with all the comforts, convenience, and privacy of a suite for the price of a traditional hotel room. Each suite features a full range of amenities and benefits, including spacious two-room suites with fully equipped kitchens, daily complimentary breakfast, and a weekday evening manager’s reception with hors d’oeuvres and beverages. The sumptuous breakfast bar includes fresh fruit, yogurt, home-baked muffins, sausage, bacon, eggs, Belgian waffles, Danish pastries, bagels, cereal, cinnamon rolls, and much more.
Each suite features separate living and sleeping areas and a fully equipped kitchen with refrigerator, microwave, two-burner stove, dishwasher, and coffee maker. Additionally, each hotel offers a business center, convenience store, exercise room, swimming pool, expanded laundry facilities, and a popular complimentary grocery shopping service. Staff can even organize the purchase and delivery of groceries, adding the cost of the items to the guest’s bill.
The kitchens provide all that is necessary for the preparation of a full meal. Other suite features and services include two remote-controlled televisions in all one and two-bedroom suites, VCR and on-demand movies, and premium cable channels. Guests also receive a complimentary copy of USA Today delivered to the door.
THE CONVENIENCE OF THE ROOMS
Homewood Suites by Hilton® concentrates on meeting the communications needs of business travelers. Suites feature two telephones with data ports, free high-speed Internet access, and voice mail. Guests can also confirm and make reservations through the hotels website: http://www.homewoodsuitescharlotte.com.
In Charlotte, Homewood Suites by Hilton® is perfectly suited to meet the needs of the company wanting to hold a comfortable and well-organized meeting by offering three rooms that can be set up to accommodate a variety of groups. The Wilkinson Boardroom is the perfect place to hold a small meeting away from the office so attendees can concentrate on the business at hand. The Douglas Conference Room is flexible enough to be used for a small meeting for 16 or a training session for 50. And the Hospitality Suite is the hotel’s most unique and flexible meeting room. It can be set up a s boardroom, a classroom or even as a sleeping room. The features a foldaway bed that can stove neatly back into its cabinetry, leaving plenty of room the next day for a meeting for up to 20 people.
Audiovisual aids include wireless Internet cards, overhead projectors, LCD projector, VCRs, flip charts, dry erase boards, and televisions with PC/MAC connections. In short, everything that is necessary for today’s high-tech meetings is available at Homewood Suites by Hilton®.
THE VARIETY OF OPTIONS
Once the day’s business is complete, the Homewood Suites by Hilton offers a variety of options for rest and relaxation. Guests can swim a few laps or unwind poolside for a party on the patio. The two available gas grills are perfect for cookouts.
Serious or casual golfers enjoy the PGA professionally designed putting green located in the hotel’s courtyard and can use their own putters or borrow one from guest services. Those in search of a more strenuous exercise enjoy the fitness center with its state-of-the-art weight training and cardiovascular equipment.
Staff at the hotel can direct guests to the perfect restaurant, a good golf course, or one of the many local attractions nearby. Complete satisfaction is the goal at the Homewood Suites by Hilton-Charlotte Airport/Coliseum. The company offers a 100% Satisfaction Guarantee: “Homewood Suites by Hilton guarantees high-quality accommodations; friendly, efficient service; and clean, comfortable surroundings. If you are not completely satisfied, we’ll make it right or your night’s stay is free.” Guests of the hotel can enroll in the Hilton HHonors Guest Reward program, one of the most generous frequent-stay programs in the industry.
THE COMFORT OF HOME-AWAY-FROM-HOME
The Homewood Suites by Hilton-Charlotte Airport/Coliseum benefits from the strength of its parent company, Hilton Hotels Corporation. Recognized internationally as one of the great hospitality companies, Hilton develops, owns, manages, or franchises more than 2,000 hotels, resorts, and vacation ownership properties around the globe.
Hilton’s portfolio includes many of the world’s best know and most highly regarded hotel brands, including Hilton, Doubletree, Embassy Suites Hotels, Hampton Inn, Harrison Conference Centers, Hilton Garden Inn, Homewood Suites by Hilton, and Red Lion Hotels & Inns.
But most importantly, the Homewood Suites by Hilton-Charlotte Airport/Coliseum is run by an excellent staff led by General Manager Ross Wagers. Their goal at Charlotte is simple: help guests feel like the Homewood Suites by Hilton is a home-away-from-home.