COLUMBIA, S.C. – The Hilton® Columbia Center was recently voted #4 of all Hilton Hotels in North America by its guests for guest services and amenities. This ranking was created through the Hilton Brand-Americas Voice of the Customer Survey. After their stay at Hilton Hotels, guests are asked to participate in the Voice of the Customer Survey to provide feedback on overall service, plans to return, and if problems occurred during their stay. Each year, results are compiled into an annual ranking based on the guests’ responses to questions involving property loyalty and service. The 2010 rankings reported that the Hilton Columbia Center received an overall ranking of #4 and the #3 ranking for Overall Service.
“We attribute our success to our guests who are a joy to serve. We are always honored when guests choose to stay with us, and we take pride in providing the best possible service to our patrons,” said Tony Tam, General Manager of the Hilton Columbia Center
The Hilton Columbia Center’s Senior Staff Members
Since opening in August 2007, the Hilton Columbia Center has received numerous accolades for its quality customer service and lavish amenities, including consistently ranking in top slots for the Voice of the Customer survey every year since its opening. The property has also been recognized with other awards, including: Best Lodging in Columbia by Columbia Metropolitan Magazine; #1 in both Business and Leisure Travel rankings for Columbia by TripAdvisor; and Hotel Manager of the Year for South Carolina.
Located in the center of the historic Congaree Vista, the Hilton Columbia Center is adjacent to the Columbia Convention Center and Colonial Life Arena. Managed by Hospitality America, the hotel opened in August 2007 and has hosted guests from all over the world, including many distinguished heads of state and multiple Hollywood stars. The hotel also offers the Columbia area with exceptional meeting and event facilities in the heart of the city. Their meeting facilities are fully equipped to host any event, including a stunning ballroom, professional meeting rooms, and executive boardrooms, complete with banquet and meeting amenities, audiovisual equipment and event planning services.
Additionally, the Hilton Columbia Center boasts 222 beautifully appointed guestrooms and suites, including 2 Presidential Suites, an outdoor pool, fitness center by Precor and 6,000 square feet of flexible meeting and event space. The Hilton Columbia Center offers complimentary wired and wireless high-speed internet access in all areas of the hotel.
Ruth’s Chris Steakhouse, located within the Hilton Columbia Center, also has been honored as the “Best Steakhouse in Columbia” by patrons and readers of the Freetimes and Columbia Metropolitan Magazine, “Award of Excellence” by Wine Spectator, “Award of Distinction” by Wine Enthusiast and a number 32 ranking on the “100 Best Companies to Watch” List by Business Week Magazine. The restaurant’s on-site location provides guests with fine dining experiences for breakfast, lunch and dinner.
Founded and headquartered in Tennessee, Hospitality America presently operates 13 hotels in Florida, South Carolina, and Tennessee. Hospitality America is ranked in the Top 20 both by Occupancy and by RevPAR, in the Annual Rankings of the Top 100 Hotel Management Companies by HOTEL BUSINESS, April 2010.